Westcon-Comstor Academy
Cisco training courses certification

Cisco Customer Success Manager

DTCSM

The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

Schedule

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Virtual Classroom
Open
Cisco training courses certification

Cisco Customer Success Manager

DTCSM

Virtual ILT

Language:English
Time:Greenwich Mean Time
Start date:10 Jun 2024 09:00
End date:12 Jun 2024 17:00
Duration:3 Days

£ 1,738

Virtual Classroom
Open
Cisco training courses certification

Cisco Customer Success Manager

DTCSM

Virtual ILT

Language:English
Time:Central European Time
Start date:08 Jul 2024 09:00
End date:10 Jul 2024 17:00
Duration:3 Days

£ 1,889

Self-paced
Cisco training courses certification

Cisco Customer Success Manager

DTCSM

£ 632