Cisco Unified Communications Manager Intermediate Administration - CUCMIA

This instructor-led course focuses on the administration of Cisco Unified Communications Manager. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Duration: 2 days

Pricing is for mainland UK delivery only.

Indicative cost for EMEA delivery £POA

We can deliver the training in all the main European
languages.

The course will provide the skills and knowledge necessary for basic day-to-day administration and management tasks of Cisco Unified Communications Manager in a single cluster deployment. The focus will be on the administrative tasks required for adding, moving and changing IP phones as well as administering user telephony features.

IP Telephony Overview.

Cisco Unified Communications Architecture.

IP Telephony Call Flows.

Cisco Unified Communications Manager features.

Cisco IP Phones and Phone Settings.

IP Phone User Interfaces.

Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.

Manually adding IP phones in Cisco Unified Communications Manager.

Configuring Directory Numbers.

Moving/changing IP Phones and Directory Numbers.

Deleting IP Phones.

Using the Bulk Administration Tool (BAT) to modify IP phones.

Adding a PC to the IP Phone ‘Data Port’.

Additional IP Phone Administration - IP Phone Hardening.

Speed Dials.

Personal Address Book.

Configuring/modifying IP Phone Softkeys and Button Templates.

SIP Universal Resource Identifier (URI) Alpha Dialing.

Loading IP Phone Firmware.

Cisco Unified Communications Manager System and Enterprise Parameters.

Administration of the Corporate User Directory.

Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.

Administering the End User Web Login.

IP Phone User Interfaces.

Making Calls and Verifying IP Phones.

Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.

Call Forwarding.

IP Phone Services.

Extension Mobility.

Backup and Disaster Recovery.

Basic Monitoring and Troubleshooting.

Quality Reporting Tool.

CDR Analysis and Reporting Tool.

Additional topics may be added on request.

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.