Generating Reports with Cisco Unified Intelligence Center - CGRUIC

This instructor-led course focuses on generating reports with Cisco Unified Intelligence Center (CUIC) in a Unified Contact Centre Express (UCCX) environment, and customizing stock reports using the normal CUIC version provided with UCCX. Login access is required to the customer Cisco Unified Intelligence Center. Additional, advanced report customization using the standalone CUIC Premium license is not covered in this workshop. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Duration: 1 day

Pricing is for mainland UK delivery only.

We can
deliver the training in all the main European languages.

Indicative
cost for EMEA delivery £POA

Delegates do not require previous experience with Cisco Unified Intelligence Center. Login access is required to the customer Cisco Unified Intelligence Center (and Unified Contact Centre Express).

Customers, Administrators, Support and deployment personnel, or anyone who or needs an understanding of customizing reports with Cisco Unified Intelligence Center e.g. Customer, Employees, Channel Partner / Reseller.

The course will provide the skills and knowledge necessary to understand how generate and customize stock reports with Cisco Unified Intelligence Center in a Unified Contact Centre Express Environment. This course can be combined with additional Unified Communications version 11 Implementation courses.

• Introduction to Cisco Unified Intelligence Center
• Unified Contact Centre Express Reporting Review
• Cisco Unified Intelligence Center GUI
• Generating Stock Reports in Cisco Unified Intelligence Center
• Create, view and run Stock reports
• Modifying Stock Reports in Cisco Unified Intelligence Center
• Filter Stock reports
• Manage report Thresholds
• Saving reports
• Schedule reports to run at selected intervals
• CUIC Privileges
• Dashboards
• Customizing Stock Reports with Cisco Unified Intelligence Center
• Exporting Reports
• Importing Reports
• Introduction Customizing Reports with Third Party Software
• Additional topics may be added on request

Additional Information:This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

Delegates do not require previous experience with Cisco Unified Intelligence Center. Login access is required to the customer Cisco Unified Intelligence Center (and Unified Contact Centre Express).

Customers, Administrators, Support and deployment personnel, or anyone who or needs an understanding of customizing reports with Cisco Unified Intelligence Center e.g. Customer, Employees, Channel Partner / Reseller.