Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC
WGAC-CSC-BICRCUIC
Schedule
Description
This bespoke instructor-led course focuses on customizing reports with Cisco Unified Intelligence Center in a Unified Contact Centre Express environment. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.
Duration: 1 day
Pricing is for mainland UK delivery only.
Indicative cost for EMEA delivery £POA
We can deliver the training in all the main European
languages.
Delegates do not require previous experience with Cisco Unified Intelligence Center.
Introduction to Cisco Unified Intelligence Center
Unified Contact Centre Express Reporting Review
Cisco Unified Intelligence Center GUI
Generating Reports in Cisco Unified Intelligence Center
Modifying Stock Reports in Cisco Unified Intelligence Center
CUIC Privileges
Dashboards
Customizing Value Lists with Cisco Unified Intelligence Center
Customizing Report Definitions with Cisco Unified Intelligence Center
Customizing Reports with Cisco Unified Intelligence Center
Exporting Reports
Importing Reports
Introduction Customizing Reports with Third Party Software
Additional topics may be added on request
Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Cisco Expressway security is covered in a separate workshop.
Delegates do not require previous experience with Cisco Unified Intelligence Center.