7756C - Expanded Configurations of Avaya IP Office™ Contact Center

Hersteller: Avaya
Kurs Code: WGAC-AVA-7756C
Course Outline

This Instructor Led offer is designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of the Avaya IP Office Contact Center (IPOCC)

This course is designed to be the final course to be completed for those individuals attempting to earn the ACCS ACSS - Avaya IP Office™ Contact Center (ACSS - 3003) Exam. This course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact.

 

Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Prerequisites & Audience

Recommended knowledge

  • 7720V - IP Office™ Basic Integration and Configuration
  • 7754V - Integrating and Basic Configuration of Avaya IP Office™ Contact Center
Course Objectives

To help with the advanced administration of the Avaya IP Office Contact Centre around scripting and databases.

Course Topics

Key objectives for this offer include the knowledge related to:

 

  • Configure the Avaya IP Office™ Contact Center components.
  • Configure the Supervisor and Agent User Interface.
  • Implement call flows.
  • Implement IVR scripts.
  • Configure email, dialer and chat.
  • Integrate database via call flows.
  • Understand Using Ttrace for Trouble Shooting.
  • Configure different customer scenarios.
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