7750C Avaya IP Office™ Contact Center Implementation and Expanded Configurations

Vendor: Avaya
Course Code: WGAC-AVA-7750C
Course Outline
Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price.
Prerequisites & Audience
Avaya Learning recommends students have fundamental knowledge of contact center. Students are required to complete the following pre-requisites prior to starting Avaya IP Office™ Platform Contact Center curriculum.


3782C Avaya IP Office™ Contact Center Advanced Design and pass the associated 3782X exam

7720C Avaya IP Office™ Basic Integration and Configuration

Pass the 7720T Online Test
Course Topics
Key objectives for this offer include the ability to:


Describe the components of Avaya IP Office™ Contact Center.

List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform.

Install the Avaya IP Office™ Contact Center.

Configure the Avaya IP Office™ Contact Center components.

Configure the Supervisor and Agent User Interface.

Implement call flows.

Implement IVR scripts.

Create Historical Reports.

Configure email, dialer and chat.

Integrate database via call flows
Related Courses
3782C Avaya IP Office™ Contact Center Advanced Design and pass the associated 3782X exam

7720C Avaya IP Office™ Basic Integration and Configuration

Pass the 7720T Online Test
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Classroom Dates

Start Date End Date Location Language Status Price Learning Credits
04 Sep 2017 15 Sep 2017 Crawley,
United Kingdom
en Guaranteed to Run $2,777.78
04 Dec 2017 15 Dec 2017 Crawley,
United Kingdom
en Guaranteed to Run $2,777.78

On Demand Training

This course is available as an onsite, closed course and can be delivered at your premises. This may be a cost effective option where you have a group of delegates who require the same training. Additionally, it has the benefit that course content can be tailored to the needs of your organisation.

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